Your guide to a smooth experience
Welcome to Nortons Mobility Services Limited. These comprehensive Terms & Conditions outline our commitment to fair, reliable service and your responsibilities as a valued customer. By engaging with our mobility services, renting equipment, or using our website, you expressly agree to these terms. This agreement ensures a clear and mutually respectful relationship, making mobility accessible and straightforward for you. We provide mobility equipment servicing, repairs, installations, call-outs, recoveries, and equipment rentals.
Understanding our services and appointments
At Nortons Mobility Services Limited, our extensive service range includes stairlift servicing, repairs, and installations; mobility scooter and wheelchair servicing and repairs; PAT testing and safety inspections; home adaptations including grab rails, ramps, and safety fittings; emergency and non-emergency call-outs; and recovery, collection, and transportation of mobility equipment. All our services are provided with reasonable care and skill, fully in accordance with UK consumer law.
For appointments and call-outs, please note a call-out charge applies once an engineer attends, regardless of whether work is completed. Out-of-hours or emergency call-outs may be charged at a higher rate. Customers must provide safe and reasonable access to the property and equipment. We reserve the right to refuse or stop work if conditions are unsafe. Cancellations made with less than 24 hours’ notice may incur a charge, and missed appointments without notice may be charged in full. We also reserve the right to cancel or reschedule appointments due to circumstances beyond our control.
Pricing, payments, and service details
Our pricing is correct at the time of booking, but please be aware that quotations are estimates unless confirmed in writing. Additional labour, parts, or time required will be charged accordingly, and VAT will be added where applicable. Payment for services is due upon completion unless agreed otherwise, while rental fees must be paid in advance. We accept cash, card, or bank transfer where available. Late or non-payment may result in the suspension of services or recovery action.
Regarding repairs and replacement parts, these may be new or refurbished unless stated otherwise, with manufacturer warranties applying where provided. We are not responsible for faults caused by misuse, normal wear and tear, accidental damage, or repairs by third parties. Temporary or emergency repairs are not guaranteed to be permanent solutions. For installations and home adaptations, customers are responsible for obtaining any required permissions (e.g., landlord or local authority approval), and minor cosmetic damage, such as drilling marks, may occur. We are not responsible for delays caused by building conditions or restricted access.
Mobility equipment rental terms and legal information
All rental equipment remains the property of Nortons Mobility Services Limited at all times. The rental period begins on the date of delivery or collection and is charged on a daily, weekly, or monthly basis as agreed, ending once the equipment is returned and inspected. Late returns may incur additional charges. A refundable deposit may be required, which will be returned after inspection, less any charges for damage, loss, or unpaid fees.
Customers are responsible for using equipment only for its intended purpose, taking reasonable care, not modifying it, preventing unauthorised use, and keeping it secure. The customer is liable for loss, theft, or damage beyond fair wear and tear, with repair or replacement costs charged accordingly; theft must be reported to the police immediately. Any faults must be reported immediately, and equipment must not be repaired by third parties without our consent. Equipment must be returned on the agreed date; failure to do so may result in additional charges and recovery action. We reserve the right to terminate a rental immediately if payments are missed, equipment is misused/damaged, or these terms are breached, with no refunds. Our liability is limited to the cost of the service or rental provided, not covering indirect losses, though this does not limit liability for death or personal injury from negligence. We process personal data according to UK GDPR and the Data Protection Act 2018. Complaints must be in writing within 14 days. These Terms & Conditions are governed by the laws of England and Wales.